Ad campaigns can take 5-7 business days to be completed. This timeframe is considered from the time all required assets (images, videos, etc.) are provided to our team (not from the time the order is placed, or from the time the onboarding documents are completed in the dashboard).

Once you complete your purchase, we will send you a request to complete your onboarding.

Yes. Both are charged on the same day when purchasing the service.

For an active campaign, each revision request can take up to one business day depending on the request. This means that if a request is submitted within business hours (but not towards the end of the business day), then the request should be completed the following business day. If the request is received outside of business hours (even if it’s on the business day), the request may take up to the day after the following business day to complete.

Maintenance and optimizations are performed a minimum of once a week. When we implement changes to a campaign, those changes will need time to run before we can judge their performance. Be aware that changes early on in a campaign will reset the learning phase and it’s as if the ads started running from scratch when those changes are made. Please note that we need to give ads time to perform. Sometimes campaigns perform outright, but other times they can take a bit of time to hit a good stride. This is especially true for accounts that have never advertised before.

All instructions for providing access will be provided in the onboarding phase, after the service has been purchased. You will receive step by step instructions on how this is done.

As part of our Facebook Ads services, we offer weekly optimization breakdowns which are sent to you in our communications platform. Besides that, we have the dashboard available to you 24/7 (the dashboard’s purpose is to replace many of the needs of actual reporting). If you need any type of other data, you would need to visit the Facebook Ads accounts on your end to see that data.

The amount of campaigns, ad sets, and ads are limited by the tier purchased. If you need an additional campaign/ad set/ad for the account that falls outside of the tier limitations, you will need to upgrade the subscription.

We will continue working on the account until the end of the current billing cycle. When services for Facebook Ads are cancelled with Polarize, you can expect our work to continue on the account as long as our Facebook Ads team still has the necessary access and you, wants us to continue working on the account.

No, unfortunately funnels are not part of the setup fee. If you need a landing page or a funnel, reach out to Polarize Network for a quote. It is not mandatory to use a funnel with a Facebook Ads campaign, however, in most cases, we do recommend utilizing one as a landing page.