Ad campaigns can take 5-7 business days to be completed. This timeframe is considered from the time all required assets (images, videos, etc.) are provided to our team (not from the time the order is placed to Polarize, or from the time the onboarding documents are completed in the dashboard).

Once you complete your purchase, we will invite you to our dashboard to complete the onboarding.

Yes. Both are charged on the same day when purchasing the service.

For an active campaign, each revision request can take up to one business day depending on the request. This means that if a request is submitted within business hours (but not towards the end of the business day), then the request should be completed the following business day. If the request is received outside of business hours (even if it’s on the business day), the request may take up to the day after the following business day to complete.

Maintenance and optimizations are performed a minimum of once a week. When we implement changes to a campaign, those changes will need time to run before we can judge their performance. Be aware that changes early on in a campaign will reset the learning phase and it’s as if the ads started running from scratch when those changes are made. Please note that we need to give ads time to perform. Sometimes campaigns perform outright, but other times they can take a bit of time to hit a good stride. This is especially true for accounts that have never advertised before.

All instructions for providing access will be provided in the onboarding phase, after the service has been purchased. You will receive step by step instructions on how this is done.

For the Google Ads service, access for clients are limited to Billing. Once everything is built out on our end, we will send ads to be approved through our communications platform.

As part of our Google Ads services, we provide you with weekly reporting. Besides that, we have the dashboard available to you 24/7 (the dashboard’s purpose is to replace many of the needs of actual reporting). If you need any type of other data, you can make the request to your customer service representative.

The amount of campaigns, ad sets, and ads are limited by the tier purchased. If you need an additional campaign/ad set/ad for the account that falls outside of the tier limitations, you will need to upgrade the subscription.

We will continue working on the account until the end of the current billing cycle.

No, unfortunately funnels and landing pages are not part of the setup fee and Polarize. If you need a custom landing page or funnel visit Polarize Network and request a quote. It is not mandatory to use a funnel or landing page with a Google Ads campaign, however, in most cases, we do recommend utilizing one.

Unfortunately, no. We will create an account for the project on our end and provide you with Billing access. If the client has run ads in the past, we may request access to the Google Ads account only so we can review the data.